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From banking to insurance, the Web is a great tool for managing money. Here are the 40 top e-finanoe players.
It's not hard to remember a time when personal finance meant little more than a piggy bank and a weekly allowance. Then came that first savings account, a credit card and, before long, a complicated tangle of accounts and financial responsibilities all vying for attention.
The Internet promised to make personal finance simpler. Payments made without
writing checks, insurance purchased without talking to an agent, mortgages approved without visiting a bank -- all in about the time you once spent balancing your checkbook.
To see how that promise is measuring up, we talked to analysts, industry folks and our own in-house experts to determine the key players in the world of e-finance. We identified 40 companies spread across six sectors -- banks, brokerages, insurance, loans, payment and back-end suppliers -- that are moving financial services online with speed and innovation. One trend to note: Many of these companies offer services in more than one category. Their goal is to let you manage all aspects of your finances in one place.
Kind of like reaching for your piggy bank.
BANKING
Bank of America
www.bankofamerica.com
HQ Charlotte, N.C.
EMPLOYEES: 155,906
REVENUES: $54.68 billion (3099 to 2Q00)
CUSTOMERS: 30 million households (for all banking services), 2 million businesses
The No. 1 U.S. bank offers a comprehensive menu of financial services at its Web site, which averages 9 million visits per month from 2.8 million online banking customers.
Citibank
www.citigroup.com
HQ: New York
EMPLOYEES: 180,000
REVENUES: $65.97 billion
CUSTOMERS: 100 million
With nearly 6 million online customers, Citibank is expanding and enhancing every portion of its site. But the Internet incubator division, e-Citi, spent more than $1 billion over the past three years without generating significant returns.
Juniper Bank
www.juniper.com
HQ: Wilmington Del.
EMPLOYEES: 250
REVENUES: Not disclosed
CUSTOMERS: Not disclosed
WingspanBank founders Richard Vague and James Stewart left their first attempt at online banking in late 1999 to start Juniper Bank, which emphasizes customer service, wireless banking and credit cards.
NetBank
www.netbank.com
HQ: Alpharetta, Ga
EMPLOYEES: 100
REVENUES: $8.06 million
CUSTOMERS: 133,000 accounts The first online bank to turn a profit, NetBank has no brick-and-mortar branches. That translates into overhead savings which are passed on to customers in the form of higher interest rates on checking and savings accounts.
Wells Fargo
www.wellsfargo.com
HO: San Francisco
EMPLOYEES: 103,052
REVENUES: $23.34 billion (3Q99 to 2Q00)
CUSTOMERS: 17 million
Increasingly ubiquitous, Wells Fargo is the seventh-largestbank in the U.S. It continues to court online business aggressively with a portal strategy, an online brokerage (WellsTrade) and a full complement of banking services.
WingspanBank.com
www.wingspanbank.com
HO: Wilmington, Del.
EMPLOYEES: 150
REVENUES: Not disclosed
CUSTOMERS: 206,000 accounts
Launched in 1999, this Internet-only bank received initial support from parent company First USA (owned by Bank One). It's since been blamed for contributing to a $500 million dip in Bank One earnings for that year.
BROKERAGES
Ameritrade
www.ameritrade.com
HQ: Omaha, Neb.
EMPLOYEES: 2,379
REVENUES: $584 million
CUSTOMERS: 123 million
Commissions (just $8 per trade) account for two-thirds of revenues, so when trading volume dries up in a market downturn, the bottom line could take a big hit. The much-hyped OnMoney financial aggregator could diversify Ameritrade's revenue stream.
Charles Schwab
www.charlesschwab.com
HQ: San Francisco
EMPLOYEES: 25,000
REVENUES: $6.25 billion
CUSTOMERS: 7.4 million accounts
The original discount trading pioneer, Schwab has captured 4.2 million online accounts -- 18 percent of the online market. Its purchase of U.S. Trust adds more high-net-worth investors to its customer base.
Datek Online
www.datek.com
HQ: Iselin, N.J.
EMPLOYEES: 377
REVENUES: Not disclosed
CUSTOMERS: 623,624
Trades not executed within 60 seconds are commission-free, and customers can trade up to 5,000 shares for under $10. Datek's Island ECN subsidiary, which matches buyers and sellers electronically, initiates one out of every eight Nasdaq trades.
E-Trade
www.etrade.com
HQ: Menlo Park, Calif.
EMPLOYEES: 1,735
REVENUES: $1.94 billion
CUSTOMERS: 2 million
E-Trade accounts for 15 percent of all online trades. The company bought Telebank and created E-Trade Bank to expand its financial services offerings. It plans to start an online financial-advice venture with Ernst & Young.
Fidelity Investments
www.fidelity.com
HQ: Boston
EMPLOYEES: 30,000
REVENUES: $8.85 billion (1Q99 to 4Q99)
CUSTOMERS: 17 million
After stumbling in recent years, Fidelity's revenues grew 41 percent in 1999, and assets under management were up 25 percent. The company spent $1.5 billion in 1999 on technology, and tech workers now outnumber fund managers, analysts and traders 18 to 1.
Merrill Lynch
www.ml.com
HQ: New York
EMPLOYEES: 70,700
REVENUES: $25.9 billion
CUSTOMERS: 6 million households
A latecomer to the online game, Wall Street heavy Merrill Lynch has played catch-up with a vengeance, and the kudos its online brokerage is starting to receive match those of its offline operation.
INSURANCE
Answer Financial
www.answerfinancial.com
HQ: Canoga Park, Calif.
EMPLOYEES: 250
REVENUES: Not disclosed
CUSTOMERS: 13 million
Answer Financial is the parent and holding company for the insurance Answer Center, a matchmaker that connects customers with insurance companies. Customer service is available online or by phone 24 hours a day.
eCoverage
www.ecovereage.com
HQ: San Francisco
EMPLOYEES: 70
REVENUES: Not disclosed
CUSTOMERS: Not disclosed
Ranked No. 1 for usability and customer confidence in Gomez's fall 2000 insurance carrier category, eCoverage lets auto insurance customers in 31 states file claims, check billing histories and update policies entirely online.
Ins Web
www.insweb.com
HQ: Redwood City, Calif.
EMPLOYEES: 297
REVENUES: $25.1 million
CUSTOMERS: 2.4 million
Customers comparison shop for insurance, insurers pay InsWeb for client leads, and those fees constitute 90 percent of its revenues. Not all are willing to pay, though: State Farm canceled its agreement with InsWeb last April.
Progressive
www.progressive.com
HQ: Mayfield Village, Ohio
EMPLOYEES: 18,753
REVENUES: $475.9 million
CUSTOMERS: 8 million
The fourth-largest writer of auto insurance in the United States, Progressive is driven to have a hearty presence online, too. The road looks smooth so far: 15 percent of its business now comes directly from the Web.
Quotesmith.com
www.quotesmith.com
HQ: Darien, III.
EMPLOYEES: 108
REVENUES: $15.8 million
CUSTOMERS: 38,000 paid policies
A $500 cash guarantee on quote accuracy and lowest-term availability from 300 insurance companies, plus no application fee -- no wonder Quotesmith gets one quote request every four seconds. Popular with the financial press, too.
SelectQuote
www.selectquote.com
HQ: San Francisco
EMPLOYEES: Not disclosed
REVENUES: Not disclosed
CUSTOMERS: 300,000 policies
A player in term life insurance since 1985, SelectQuote offers a 10- to 20-day no-risk guarantee on all policies sold through the site. Parent company Zebu sells its back-end insurance-quote software to other insurers.
LENDING
Countrywide Credit Industries
www.countrywide.com
HQ: Calabasas, Calif.
EMPLOYEES: 12,000
REVENUES: $11.07 billion
CUSTOMERS: 2.77 million
Countrywide is the largest residential mortgage lender in the U.S., with a portfolio of $278 billion. A member of the S&P 500 and Forbes 500, Countrywide also dabbles in insurance and transaction processing.
E-Loan
www.eloan.com
HO: Dublin, Calif.
EMPLOYEES: 319
REVENUES: $32.3 million
CUSTOMERS: 36,122 closed loans (1Q00 to 3Q00)
E-Loan purchased CarFinance.com in September 1999 and has partnerships with Yahoo, E-Trade, CBS MarketWatch and more than 70 lenders. Customers like its E-Track service, which gives 24-hour access to loan status info.
Quicken Loans
www.guickenloans.com
HQ: Mountain View, Calif.
EMPLOYEES: 570
REVENUES: $1.1 billion
CUSTOMERS: 9.51 million site visits
Creator of Quicken, the world's most popular personal finance software, Intuit is also the No. 1 online mortgage provider. Partnerships with AOL, Excite@Home and CBS Market Watch will offer new branding opportunities.
Lending Tree
www.lendingtree.com
HQ: Charlotte, N.C.
EMPLOYEES: 125
REVENUES: $24.1 million
CUSTOMERS: 2 million
Individual loan applications are shopped to more than 100 lenders and processed within 48 hours. The best part: Lenders pay all of the fees. The Tree is branching out - its Lend-X software is an industry staple used by Priceline.com, CNBC.com and PNC Bank.